We are committed to resolving any issues you may have fairly and efficiently.
At DraftAsia, we strive to provide the best possible service to all our customers. However, we understand that sometimes things may not go as expected. If you have a complaint or dispute, we are here to help resolve it.
We take all complaints seriously and aim to resolve them as quickly as possible while ensuring fair treatment for all parties involved.
Start by contacting our customer support team. Many issues can be resolved quickly at this stage. Provide as much detail as possible about your concern.
If your issue is not resolved, submit a formal complaint through our contact form. Include your account details, a clear description of the issue, relevant dates, and any supporting evidence.
Our complaints team will investigate your case thoroughly. We aim to respond to all formal complaints within 5 business days.
We will provide you with our decision and explanation. If you are not satisfied with the outcome, you may escalate the matter to our regulatory authority.
When submitting a complaint, please include:
The more information you provide, the faster we can investigate and resolve your issue.
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If you are not satisfied with our resolution, you may escalate your complaint to our regulatory authority:
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